I will be flying to Billund

Here you find the most common questions asked.

In the airport

> Where do passengers arrive?
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Where do passengers arrive?

All passengers arriving at Billund Airport come out of the door in the welcome area. This is marked by the sign "Arrivals".
> How do I get out from the arrivals hall to the welcome area?
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How do I get out from the arrivals hall to the welcome area?

When you land at Billund Airport, you first pass the baggage carousels, then through customs control and then you come out into the welcome area.
> Can I store coats and baggage at the airport?
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Can I store coats and baggage at the airport?

If you have things you do not want to bring on your trip, you have the opportunity to store them at Baggage Service.

Baggage Service is located just opposite the car hire counters in the welcome area and it is open 08:00-24:00. It costs DKK 30 a day to store your belongings.

> Where does large baggage arrive?
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Where does large baggage arrive?

In the arrivals hall by the baggage carrousels, there is a carrousel for "Large baggage". This carrousel is on the left side of the arrivals hall.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> Where is the information desk?
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Where is the information desk?

We do not have a manned information desk. However, there are information stands marked with a capital "I" in both the central hall and the arrivals hall.
> Where can I withdraw cash?
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Where can I withdraw cash?

There is an ATM in the central hall opposite the car hire companies.
> Where can we find Meetings?
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Where can we find Meetings?

Billund Airport’s conference facility "Meetings" is on the right in the check-in area. Take the glass elevator on the right of the security checkpoint or walk up the stairs in the stair tower beside the Turkish Airlines office or the stairs in the stair tower by British Airways.
> Where are the toilets?
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Where are the toilets?

We have many toilets at the airport. All toilets in the terminal have green doors.