Alphabetical listing

Here you find the most common questions asked.

Topics we are often asked about

> Can I buy last minute cancellation holidays at the airport?
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Can I buy last minute cancellation holidays at the airport?

It is not possible to buy last minute cancellation holidays at the airport, but you can find last minute cancellation holidays on our website here.
> How much checked-in baggage is allowed?
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How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> What size carry-on baggage is allowed?
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What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage.

As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

> When should I meet before departure?
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When should I meet before departure?

If you are going on a package holiday or you are using Ryanair, we recommend that you are at the airport at least 2 hours before departure.

If you are travelling with other scheduled airlines, we recommend that you are at the airport at least 1½ hours before departure.

> Can I have knitting needles/crochet hooks in carry-on baggage?
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Can I have knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.
> I want to buy an airline ticket!
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I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

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> Can I change the date of departure or the names of passengers with Ryanair?
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Can I change the date of departure or the names of passengers with Ryanair?

If you have booked travel with Ryanair, but want to change the destination, date or names of travellers, this can be done for a fee on the company's website www.ryanair.com under ”Manage my booking” in the bottom left corner.
> Does Ryanair have an office at Billund Airport?
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Does Ryanair have an office at Billund Airport?

No, Ryanair has no office at Billund airport or anywhere else in Denmark.

They can be contacted by phone in the UK on +44 8712 4600 02. You can also visit their website www.ryanair.com, where you can, among other things, purchase a ticket, add baggage or change the passenger's name before departure.

> Can I add baggage with Ryanair?
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Can I add baggage with Ryanair?

If you have already booked your trip with Ryanair and want to bring an extra piece of baggage, you can add a suitcase on the company's website www.ryanair.com under ”Manage my booking” in the bottom left corner.