Alphabetical listing

Here you find the most common questions asked.

Topics we are often asked about

> Can I buy last minute cancellation holidays at the airport?
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Can I buy last minute cancellation holidays at the airport?

It is not possible to buy last minute cancellation holidays at the airport, but you can find last minute cancellation holidays on our website here.
> How much checked-in baggage is allowed?
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How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> What size carry-on baggage is allowed?
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What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage.

As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

> When should I meet before departure?
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When should I meet before departure?

If you are going on a package holiday or you are using Ryanair, we recommend that you are at the airport at least 2 hours before departure.

If you are travelling with other scheduled airlines, we recommend that you are at the airport at least 1½ hours before departure.

> Can I have knitting needles/crochet hooks in carry-on baggage?
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Can I have knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.
> I want to buy an airline ticket!
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I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

Sorted alphabetically

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> Can I use a credit/debit card to pay for my parking?
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Can I use a credit/debit card to pay for my parking?

All machines set up for the payment of parking accept all the common credit cards.
> I have lost my parking ticket – what do I do?
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I have lost my parking ticket – what do I do?

If you lose your parking ticket, you can contact Airport Parking either at the office in the multi storey car park or by calling +45 7535 4033.
> Where should I park when I need to drop off/pick-up people who are about to travel, or who have been out travelling?
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Where should I park when I need to drop off/pick-up people who are about to travel, or who have been out travelling?

If you just need to drop passengers off, there is a drop off zone between the terminal and the multi story car park.

However, if you wish to park the car and go into the terminal to say goodbye or welcome, you can park for one hour free in area P3.

> Where will I find the Airport Parking office?
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Where will I find the Airport Parking office?

Airport Parking has an office in the multi storey car park at the east end.
> Where can I see planes land?
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Where can I see planes land?

It is possible to see the runway and the platform from the balcony, which is located to the right of the security checkpoint in the check-in area.

Take the glass elevator up to the second floor and from there you have a lovely view of the runway.

> Where is the police station?
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Where is the police station?

The police station is at the west end of the airport terminal towards Zleep Hotels.