Alphabetical listing

Here you find the most common questions asked.

Topics we are often asked about

> Can I buy last minute cancellation holidays at the airport?
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Can I buy last minute cancellation holidays at the airport?

It is not possible to buy last minute cancellation holidays at the airport, but you can find last minute cancellation holidays on our website here.
> How much checked-in baggage is allowed?
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How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> What size carry-on baggage is allowed?
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What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage.

As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

> When should I meet before departure?
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When should I meet before departure?

If you are going on a package holiday or you are using Ryanair, we recommend that you are at the airport at least 2 hours before departure.

If you are travelling with other scheduled airlines, we recommend that you are at the airport at least 1½ hours before departure.

> Can I have knitting needles/crochet hooks in carry-on baggage?
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Can I have knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.
> I want to buy an airline ticket!
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I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

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> Where should I go if I have forgotten something on the plane or at the airport?
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Where should I go if I have forgotten something on the plane or at the airport?

Arrivals Service keeps lost property and can be contacted between the hours of 8:00 to 10:00 on +45 7650 5067.

You can also send an e-mail to: ankomst@bll.dk. If Arrivals Service has your forgotten things, they will contact you as soon as possible.

Arrivals Service has an office next to the ATM machine opposite the car hire companies.