Alphabetical listing

Here you find the most common questions asked.

Topics we are often asked about

> Can I buy last minute cancellation holidays at the airport?
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Can I buy last minute cancellation holidays at the airport?

It is not possible to buy last minute cancellation holidays at the airport, but you can find last minute cancellation holidays on our website here.
> How much checked-in baggage is allowed?
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How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> What size carry-on baggage is allowed?
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What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage.

As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

> When should I meet before departure?
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When should I meet before departure?

If you are going on a package holiday or you are using Ryanair, we recommend that you are at the airport at least 2 hours before departure.

If you are travelling with other scheduled airlines, we recommend that you are at the airport at least 1½ hours before departure.

> Can I have knitting needles/crochet hooks in carry-on baggage?
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Can I have knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.
> I want to buy an airline ticket!
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I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

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> Can I bring baby food that contains more than the normal permitted 100 ml?
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Can I bring baby food that contains more than the normal permitted 100 ml?

Yes, you may bring food for your child in carry-on baggage. It is allowed to bring infant formula, porridge and purées (powdered or premixed). Note that the container with baby food can contain more than the normal permitted 100 ml.

You may also bring a thermos of water to make baby food with. However, hot water is available both in the airport and on the plane.

> Can you rent a bag for pushchairs/prams, bicycles, wheelchairs, golf equipment or snowboards?
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Can you rent a bag for pushchairs/prams, bicycles, wheelchairs, golf equipment or snowboards?

It is possible to hire so-called Airshells that take extra good care of your belongings in transit to the destination.

To hire these please visit www.airshells.com, which supplies the desired Airshells at the airport. You receive it by showing the rental contract to a service assistant in the check-in area.

> Can I drop off my baggage the evening before departure?
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Can I drop off my baggage the evening before departure?

For most departures baggage can be dropped off between 12 and 24 hours prior to departure.

If you drop off your baggage the day before, it must be not later than 1 hour before the final departure of the day.

> How much checked-in baggage is allowed?
x

How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
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How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> Where does large baggage arrive?
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Where does large baggage arrive?

In the arrivals hall by the baggage carrousels, there is a carrousel for "Large baggage". This carrousel is on the left side of the arrivals hall.
> Can I store coats and baggage at the airport?
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Can I store coats and baggage at the airport?

If you have things you do not want to bring on your trip, you have the opportunity to store them at Baggage Service.

Baggage Service is located just opposite the car hire counters in the welcome area and it is open 08:00-24:00. It costs DKK 30 a day to store your belongings.

> Where can I buy bags for pushchairs/prams?
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Where can I buy bags for pushchairs/prams?

Square Café, located in the check-in area, sells bags for pushchairs and prams. They cost DKK 30.
> Where can I find information about buses and trains?
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Where can I find information about buses and trains?

Information about bus and train can be found on the information boards in the welcome area or at the information stands that are located in the arrivals hall and in the welcome area.
> Where can I buy bus tickets?
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Where can I buy bus tickets?

You can buy bus tickets from the driver on the bus.
> Where are the buses?
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Where are the buses?

All buses that come to or leave from Billund Airport are at the bus stops just outside the welcome area.