Alphabetical listing

Here you find the most common questions asked.

Topics we are often asked about

> Can I buy last minute cancellation holidays at the airport?
x

Can I buy last minute cancellation holidays at the airport?

It is not possible to buy last minute cancellation holidays at the airport, but you can find last minute cancellation holidays on our website here.
> How much checked-in baggage is allowed?
x

How much checked-in baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, start location and ticket type. Therefore, you should contact your airline or travel agent to get information about, among other things, the weight of your checked-in baggage.
> How can I make a report about lost baggage?
x

How can I make a report about lost baggage?

You make the report at the counter marked "Baggage Service", which is located against the far wall in the arrivals hall on the left.
> What size carry-on baggage is allowed?
x

What size carry-on baggage is allowed?

Rules for the size and weight of checked-in baggage vary from company to company. Within the same company, there are also different rules depending on the flight destination, starting place and ticket type. Therefore, you should contact your airline or travel agent to get information about your carry-on baggage.

As a general rule, you can always take goods purchased in the airport shops on board - this also applies to Ryanair flights from Billund Airport.

> When should I meet before departure?
x

When should I meet before departure?

If you are going on a package holiday or you are using Ryanair, we recommend that you are at the airport at least 2 hours before departure.

If you are travelling with other scheduled airlines, we recommend that you are at the airport at least 1½ hours before departure.

> Can I have knitting needles/crochet hooks in carry-on baggage?
x

Can I have knitting needles/crochet hooks in carry-on baggage?

As a rule at Billund Airport you are allowed to travel with knitting needles and crochet hooks in carry-on baggage. However, we recommend that you bring knitting needles made of wood or bamboo or circular needles.
> I want to buy an airline ticket!
x

I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

Sorted alphabetically

ABCDEFGHIJKLMNOPQRSTUVXYZ
> I want to buy an airline ticket!
x

I want to buy an airline ticket!

You can use the airport's website to search for airline tickets, charter flights and hotel accommodation.

Click here to start your search.

> Where will I find the Airport Parking office?
x

Where will I find the Airport Parking office?

Airport Parking has an office in the multi storey car park at the east end.
> Where do passengers arrive?
x

Where do passengers arrive?

All passengers arriving at Billund Airport come out of the door in the welcome area. This is marked by the sign "Arrivals".
> How do I get out from the arrivals hall to the welcome area?
x

How do I get out from the arrivals hall to the welcome area?

When you land at Billund Airport, you first pass the baggage carousels, then through customs control and then you come out into the welcome area.
> Do you need documentation if, for example, you have an artificial hip or knee replacement?
x

Do you need documentation if, for example, you have an artificial hip or knee replacement?

We do not require documentation, but if the artificial hip or knee replacement set off our metal detectors, we will conduct a thorough examination, because according to the rules we must ensure that you do not have prohibited items on you.

It may be advantageous abroad to have documentation of operations that may give rise to questions at security.

> Where can I withdraw cash?
x

Where can I withdraw cash?

There is an ATM in the central hall opposite the car hire companies.