In case your luggage is missing or damaged on the actual flight please report this to the staff at the Arrival Service desk in the arrival hall.
If you need to get in contact with the Arrival Service later on, please contact us on +45 76 50 52 34 (opening hours: Every day 0800-1000 and 1300-1800) or send an e-mail to: ankomst@bll.dk.
It is possible to check the current status of your luggage via the airline's website using the reference number listed on your PIR report. Should your name, address and phone number be listed incorrectly, please inform us.